1. Introduction
ShepherdLink ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our church management platform. Please read this policy carefully to understand our practices regarding your data.
2. Information We Collect
2.1 Account Information
When you create an account, we collect information such as your name, email address, and password. We may also collect your role within your organization.
2.2 Member Data
As part of using the Service, you may input and manage member information including names, contact details, attendance records, care notes, and other church-related data. This data is stored securely and is accessible only to authorized users within your organization.
2.3 Usage Data
We automatically collect information about how you interact with the Service, including pages visited, features used, and time spent on the platform. This helps us improve the Service.
2.4 Technical Data
We collect technical information such as IP addresses, browser type, device information, and operating system to ensure security and optimize performance.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Send administrative information, updates, and security alerts
- Respond to your inquiries and provide customer support
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
4. Data Sharing and Disclosure
4.1 Within Your Organization
Member data and church information are shared only with authorized users within your church organization based on their assigned roles and permissions.
4.2 Service Providers
We may share information with third-party service providers who perform services on our behalf, such as hosting, data storage, analytics, and email delivery. These providers are contractually obligated to protect your information.
4.3 Legal Requirements
We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.
5. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information for longer periods as required by law or for legitimate business purposes, such as resolving disputes and enforcing agreements.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to certain processing of your information
- Restriction: Request restriction of processing
- Withdrawal: Withdraw consent where processing is based on consent
To exercise these rights, please contact us through the support channels provided in the Service.
8. Children's Privacy
The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete that information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on the Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the Service.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us through the support channels provided in the Service.